Solution for Insurance: Customer service journey.

AI will be a BIG win for the insurance industry. ⚡️ But why should you care?

Customer service journey.

This area is often considered the prime example of (Gen)AI applications, with several near-off-the-shelf solutions readily available and a huge potential for efficiency gains. Our experience with health insurance clients shows that (Gen)AI can automate up to 70% of standard customer inquiries, thereby freeing up agents to focus on complex tasks.

With limited resources, customer inquiries often follow a first-in, first-out principle, causing delays in serious or time-critical cases. (Gen)AI can prioritize urgent requests and manage complex customer relationships, making real-time recommendations for contract adjustments and new product offers. By supporting agents with reply suggestions and providing 24/7 assistance, (Gen)AI is set to revolutionize the customer service experience, addressing the high demand for personalized interactions.

For example, together with multiple health insurers around the globe, we built and implemented (Gen)AI customer service applications, enhancing customer service and customer experience. Once fully implemented, these applications have realized up to 30% customer service cost reduction through higher efficiency and up to 6% topline uplift through better customer retention and acquisition.

Author

AiUTOMATING PEOPLE, ABN ASIA was founded by people with deep roots in academia, with work experience in the US, Holland, Hungary, Japan, South Korea, Singapore, and Vietnam. ABN Asia is where academia and technology meet opportunity. With our cutting-edge solutions and competent software development services, we're helping businesses level up and take on the global scene. Our commitment: Faster. Better. More reliable. In most cases: Cheaper as well.

Feel free to reach out to us whenever you require IT services, digital consulting, off-the-shelf software solutions, or if you'd like to send us requests for proposals (RFPs). You can contact us at [email protected]. We're ready to assist you with all your technology needs.

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