Zero complaints from users can be a HUGE problem.

Here is an uncomfortable truth many founders ignore.

Here's an uncomfortable truth many founders ignore: "Zero complaints" from users can be a HUGE problem.

It's not a sign of satisfaction; it's often a sign of disengagement. Are you falling for this trap?

Your users are lying to you. Not because they're bad people. But because they're nice.

Here's what they'll never say out loud: • The "Maybe Later" Death Spiral: • "I'll try it next week" = Never • "Let me think about it" = No • "Interesting product" = Not for me

The Polite Excuses: • "It's not you, it's my budget" • "We're too busy right now" • "Great features, but not the right time" • Reality: If they're not using it NOW, they never will.

Hidden Red Flags: • Long response times • Short usage sessions • Decreasing logins • No word-of-mouth • Zero complaints

Wait... zero complaints? YES. Silence is deadlier than criticism.

The Truth: • Angry users = They care • Quiet users = They've quit

What actually matters: ✓ Usage patterns ✓ Second-day retention ✓ Organic sharing ✓ Feature requests ✓ Payment speed

Remember: "Your biggest critics are your best teachers. Your silent users are your real problem."

🚨 Warning Signs They Won't Tell You: • "Great demo!" (Never logs in) • "We'll discuss internally" (Never returns) • "Amazing potential" (Won't pay)

The Solution: Watch what they DO, not what they SAY.

Author

AiUTOMATING PEOPLE, ABN ASIA was founded by people with deep roots in academia, with work experience in the US, Holland, Hungary, Japan, South Korea, Singapore, and Vietnam. ABN Asia is where academia and technology meet opportunity. With our cutting-edge solutions and competent software development services, we're helping businesses level up and take on the global scene. Our commitment: Faster. Better. More reliable. In most cases: Cheaper as well.

Feel free to reach out to us whenever you require IT services, digital consulting, off-the-shelf software solutions, or if you'd like to send us requests for proposals (RFPs). You can contact us at [email protected]. We're ready to assist you with all your technology needs.

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